Terms of Service

Effective September 28, 2026

By installing or using RackScan, you agree to these terms. They cover how you may use the app, how scan packs work, and what is and isn't guaranteed.

License

We grant you a personal, non-exclusive, non-transferable license to use RackScan on devices you own or control, subject to these terms.

Acceptable use

• Only scan equipment you have permission to photograph.
• Don't reverse-engineer, decompile, or attempt to extract the underlying AI prompts or keys.
• Don't abuse the API endpoints (automated scripts, scraping, denial-of-service).
• Don't use RackScan to violate any law or third party's rights.
• We may rate-limit, suspend, or block access when needed to protect RackScan, paid scan credits, users, or the service.

AI output disclaimer

Assessments are produced by an AI model and are best-effort. Device identifications, capability estimates, and risk flags can be wrong. RackScan is an aid to a qualified technician - not a substitute for professional judgement. Always verify before recommending purchases, configurations, or replacements to a client.

Scan packs and quotas

• Free tier: 1 scan, no payment required.
• Workspace trial: 1 scan and 10 AI questions over 7 days when you optionally sign in with email.
• You can purchase and use scan packs without creating an account. Guest balances are associated with a device credential. Purchased credits do not expire, but uninstalling the app, losing the device, or otherwise losing that credential can prevent access to an unlinked guest balance. Store restoration alone may not recover completed consumable purchases. You can optionally link remaining guest credits to an email workspace for access recovery on supported devices. Contact support with your store receipt if you need help; recovery may require proof of ownership.
• Local reports and PDF sharing do not require an account. Cloud report synchronization and hosted report links require an optional workspace account.
• Test Pack: 3 scans and 9 AI questions. $9.99 one-time.
• Starter Pack: 10 scans and 30 AI questions. $19.99 one-time.
• Standard Pack: 50 scans and 150 AI questions. $79.99 one-time.
• Pro Pack: 200 scans and 600 AI questions. $249.99 one-time.
• Packs are one-time purchases through Google Play or the App Store. Purchased scans and AI questions do not expire.
• A "scan" is one completed AI analysis run. An "AI question" is a text-only refinement on an existing scan.
• Failed analysis attempts, timeouts, invalid requests, and upstream service errors do not consume another scan or AI question. Paid guest and signed-in retries may return a cached completed result so the same request does not consume another scan.
• A completed fallback analysis counts as a completed scan when RackScan returns an assessment, even if it used fewer photos or a faster analysis path to recover from a timeout.
• Unused quota does not refund.

Refunds

Refunds are handled by the app store where you purchased the pack under that store's policies. For exceptional cases (charged but app non-functional, accidental purchase within 48 hours), email [email protected] and we will work with you.

Data and deletion

Signed-out scans, clients, and settings live on your device. Tap Settings - Delete All My Data to remove saved local reports, clients, and preferences. Guest purchase access and the free-trial usage marker are preserved by this local reset. Guest purchase and usage records are kept in RackScan's backend to maintain your balance and process refunds. If you create a workspace, RackScan may store account, usage, project, scan, and billing-status records in its cloud backend. Tap Settings - Delete Workspace Account to delete your workspace account and associated cloud data. See the Privacy Policy for more detail.

Disclaimers and limitation of liability

RackScan is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the app, including loss of data, loss of business, or decisions made based on AI output. Our total liability is limited to the amount you paid for RackScan in the preceding 12 months, or $50, whichever is greater.

Changes

We may update these terms. Material changes will be announced in-app or by email (if you have an account) at least 14 days before they take effect.

Contact

[email protected]